The quality of supply in my area is not in accordance with the minimum number of hours of service stipulated in the service-based tariff. What will the Commission do about this?

The Commission has made necessary provisions in the SBT order to ensure that you enjoy power supply in accordance with the service bands in your area. 

However, when there is a failure by the distribution company to deliver on the approved minimum hours of supply, the distribution company will be evaluated over a period of 60 days and when verified by the commission, the rate to be paid by you will be adjusted to reflect the quality of service delivered over the period.