Knowledge base

General (2)

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FAQ (3)

• NERC Forum Office Near You
• Disco Websites
• DISCO Email Addresses

Licensing (1)

• Application for Licensing

COMPLAINTS AND REDRESS PROCEDURE (1)

COMPLAINTS AND REDRESS PROCEDURE

COMPLAINTS AND REDRESS PROCEDURE (5)

• I have a complaint with my electricity service, who do I complain to?
• People on my street are tampering with electrical installations, what should I do?
• What is the NERC’s approved customer complaints mechanism? How do I escalate my complaints where I am not satisfied with the DisCo response?

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INVESTMENT IN DisCo NETWORK (1)

INVESTMENT IN DisCo NETWORK

INVESTMENT IN DisCo NETWORK (4)

• A transformer was donated to our community, and the DisCo is requesting that we donate it to them before they can energize it. Is this the proper connection process approved by NERC?
• Our community applied to be connected to electricity supply, and the DisCo gave us a list of assets to buy before we can be connected. Is this an approved procedure by the NERC?
• Our transformer has developed a fault and we have been asked by the DisCo to contribute money towards the cost of the repairs. Is this approved by NERC?

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ELECTRICITY (1)

ELECTRICITY TARIFFS

ELECTRICITY TARIFFS (6)

• How can I get information about any tariff reviews by my DisCo?
• How do I know my electricity tariff?
• Is it true that when I divide the amount I vended for my prepaid meter (in Naira) by the number of kWhr units indicated on the receipt, I can calculate my tariff?

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METERING (1)

METERING

METERING (19)

• How can I acquire a meter under MAP?
• How do I know my electricity tariff?
• How many years should my meter be in service before it becomes obsolete or decommissioned by the DisCo?

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BILLING (1)

BILLING

BILLING (5)

• I am a customer on estimated billing by my DisCo. I do not understand how the DisCo arrives at the amount I am required to pay at month end
• I just moved into an apartment and the DisCo is billing me for energy consumed by the former tenant. What should I do?
• My meter recently developed fault and the DisCo placed me on estimation. I do not understand why the estimate is far more than what I used to pay when I had a meter.

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ELIGIBLE CUSTOMER (1)

ELIGIBLE CUSTOMER

ELIGIBLE CUSTOMER (1)

• How do I know if my estate is qualified for supply as an eligible customer?

CAPPING (1)

CAPPING

CAPPING (2)

• I am currently on estimated billing. How do I know the energy cap for my area approved by the Commission?
• When will I get refund for charge made by the DisCo over the approved cap by NERC?

POWER OUTAGE (1)

POWER OUTAGE

POWER OUTAGE (2)

• How can I report a power outage or electrical fault to a DisCo?
• Why is my area experiencing poor supply most of the time while we read about “DisCos rejecting power” in the media? Are the DisCos not expected to take all the power generated to serve their customers?

NEW CONNECTION (1)

NEW CONNECTION

NEW CONNECTION (1)

• How do I apply for a new connection to the electricity grid?

NERC Forum Offices (1)

NERC Forum Offices

NERC Forum Offices (1)

• NERC Forum Offices