You are required to make a complaint at the nearest distribution company in your area or you can call the CCU helpline. Please ensure that you receive an acknowledgement of your complaint as such confirmation may be required if the matter needs to be escalated beyond the CCU. The distribution company is expected to resolve your complaint within 15 working days depending on the complexity of the situation.
If you are not satisfied with the response of the CCU, please contact us or the nearest NERC Consumer Forum office.
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