Our transformer has developed a fault and we have been asked by the DisCo to contribute money towards the cost of the repairs. Is this approved by NERC?

Consumers are not required to pay for the repair and/or replacement of distribution company assets except in cases where it is proven that the customer(s) willfully destroyed such assets. 

Any customer asked by the staff of a utility to make payment for the repair of any asset should kindly report such person to their nearest distribution company or call the whistleblower number to report such incident. 

If a customer is dissatisfied with the resolution of their distribution company, kindly reach out to us.